Follow your rug’s journey home

How Tracking Works

Waiting for a rug to arrive is a little different from waiting for most online orders — given how much thought usually goes into choosing the right size, material, and pattern, there's real anticipation in knowing exactly where your piece is on its journey. Enter either your GetMyRugs order number or the tracking number from our shipping carrier, and you'll see your rug's current location updated in real time on a live map as it moves through the delivery network.

This works the same way regardless of which collection your rug came from — a small accent piece and a large hand-knotted centerpiece both ship and track through the identical process.

Dispatch & Delivery Timelines

Every order dispatches within 24 hours of being placed, a promise we hold across the entire catalog regardless of price point or size. You'll typically see initial tracking information appear within a day, with the live map updating as your order moves through each stage of transit.

Delivery timelines vary somewhat based on your location and the specific carrier handling that leg of the journey — we work with trusted, established shipping partners chosen for reliability on larger, heavier items like rugs. Our full shipping policy covers timeline expectations by region in more detail.

Reading Your Tracking Status

An early status confirming a label has been created just means your order is being prepared and hasn't yet physically left our facility. A status showing movement between distribution facilities is completely normal for a multi-day journey. Only a status that hasn't changed at all for several days beyond the expected window, or one indicating a delivery attempt issue, is genuinely worth reaching out about.

Large & Multi-Item Orders

Larger rugs — particularly bigger sizes like 9x12 or 10x14 — sometimes ship via a different freight process than smaller accent pieces, given the difference in size and weight. If your tracking page shows a different carrier or delivery process than expected, that's normal and accounted for by your order's actual dimensions.

If you've ordered more than one rug in a single order — a living room piece alongside a smaller runner, say — larger orders occasionally ship in separate shipments. If your tracking page only shows one item moving while you're expecting two, check for a second, separate tracking number before assuming anything has gone wrong.

If Something Looks Off

If your tracking hasn't updated in longer than expected, or something about the tracked location seems inconsistent with your delivery window, that's exactly the kind of situation worth raising directly with our team through the contact page rather than waiting for it to resolve on its own. Real people are available around the clock to look into a specific order's status directly with the carrier.

For anyone ordering a rug as a gift or coordinating delivery around a specific event, it's worth reaching out in advance to discuss timing directly, rather than relying solely on the general delivery estimate given at checkout.

Once Your Rug Arrives

You still have a full 30-day window to decide if it's the right fit for your room, covered in detail in our return and exchange policy. Tracking a delivery successfully is really just the first half of the process — take genuine time living with the piece before deciding it's a permanent fixture in the room.

If you're anticipating a rug's arrival and want to prepare the space in advance, our rug care guide covers unpacking and initial care recommendations specific to your rug's material.

Tracking Any Order, Any Size

Whether you're tracking a modest accent rug or a significant investment piece from our High Value collection, this page gives you the same real-time visibility into exactly where your order stands, start to finish.