Great customer service. I love these guys. There's a few things I want to note because I was upset initially only to give it a few days and realize I had nothing to worry about. The rug came in a plastic and folded up so I had to lay it out and vacuum it once with a want in the direction of the pile. I let it sit overnight and it took it's proper flat shape. The initial "new rug" smell went away after a few days. The rug does shed at first like a wool/silk rug will do initially. I've vacuumed it with a wand every other day for about a week and the shedding has stopped. The rug is a gorgeous color - DEEPER colored than the picture. If the rug is in the sunlight it is that bright blue color but this is a more royal color - which I am okay with. Just note that the pics were taken with flash. Great rug for the price, I'd by again.